Best Live Chat Plugins For WordPress in 2021: Must Check

Best Live Chat Plugins For WordPress in 2021: Must Check

Best Live Chat Plugins For WordPress in 2021

Today let me tell you about live chat what is live chat is a chat and help desk application intended for your support and service teams it comes with tools that you can use for your online sales and marketing web analytics and live customer care or support requirements the platform enables you and your team to talk with clients and potential customers directly on your websites and in real-time.

There are three main components of live chat a web-based chat window web-based control panel and operator application the operator application has cross-platform capabilities that allow logging in and chatting with visitors via desktop and mobile devices live chat offers a wide range of features and capabilities and probably the most number of tools among the live chat solutions that we have reviewed Best Live Chat Plugins For WordPress in 2021.

You get value for your money with tools and functions that include not only chat but also ticketing customer engagement third-party integration file sharing work scheduling advanced reporting multiple branding data security general tagging co-browsing chats.

Also Read: Work From Home without Investment Top 10 Business Ideas.

surveys and more overview of light chat benefit extensive customization with live chat you get a full suite of customization options including two chat window types pop-up or embedded six pre-made themes for minimized or maximized chat window custom chat window logo and customizable chat buttons it also has its own custom CSS editor that gives you even greater flexibility and control such as easily changing any part of the chat window both in terms of looks as well as the behaviour you can also add your own social media buttons.

So your customers can reach your fan page straight from chat and even personalize agent profiles not only with names and titles but also with real photos to get the best results further you get to use engagement graphics eye-catching visuals and custom greetings and buttons to enable an even more compelling experience for customers team management to live chat offers a wide range of chat and ticket reports that can be used to spot errors.

Best Live Chat Plugins For WordPress in 2021: Must Check

which can be optimized and approved it is possible to measure chat duration first response times and queued visitors these reports along with staffing prediction can help you adjust the number of agents to cover all chats customers can also see the number of chats achieved goals and customer satisfaction levels having complete visibility over your chat history and performance metrics enable you to fine-tune your workflows and operation to be even more responsive to your customers needs to be built for e-commerce and customer support efficiency is the name of the game for live chat.

Best Live Chat Plugins For WordPress in 2021, As such it is an ideal online chat software tool for e-commerce sales and supports providing you not only an efficient and dependable communications platform with your customers but also goals and sales tracker embedding a few lines of code on your websites and you’re good to go allowing a real-time tool to engage and interact with your visitors or customers and measuring the results of that engagement with support for our 30 languages compatibility with all browsers and has native ios and android apps.

You get anywhere anytime global access and operation for your online business overview of live chat features agent application supervise chats request and manage a customer’s desktop using remote desktop functionality proactively engage your customers to chat whisper to other help desk team agents and help with the sales process browse chat history with a particular customer transfer customers to another agent organize conferences and invite available agents to chat get notifications about chats and conferences to see customers details including page and geo-localization talk with unlimited customers in real-time at the same time enable customers queue and begin a chat with specific clients.

Best Live Chat Plugins For WordPress in 2021: Must Check

Spell check in real-time using suggestions and custom dictionaries support customer web application chat with your desktop browser or even a mobile device know when a team agent replies get a callback from an agent print the webchat log send the webchat log to email address save the webchat log to local drive assess a team agent’s service and fill the post-chat survey be notified when an agent replies website monitoring monitor visitors in real-time.

See visitors status analyze referrers web pages where your customers came from monitor keywords visitors entered in the search engines monitor users visit history check customer’s browser language among others check notifications about new visitors install monitoring code customization choose from the chat window templates brand chat window with company logo access to custom colour themes generator upload customized chat buttons.

Standard invitations and personal invitations graphics customize pre-chat surveys post-chat surveys and offline message forms share common cad responses URL addresses and aliases integrate the live chat software with your existing CRM system statistics and analytics pre-chat and post-chat service agents availability average talk time invites and chat traffic density average speed of answer average queue waiting time google analytics integration.

How much does live chat cost live chat pricing plans free trial starter plan 19 team plan 39 business plan 59 enterprise plan 149 per seat, a month live chat offers the following smb and enterprise pricing packages for users to choose from a 30-day free trial is also available to give the details a look and select the best plan for your business.

Best Live Chat Plugins For WordPress in 2021: Must Check

Startup plan 16 percent, a month built annually or 19 built monthly ideal for small office home office, 60-day chat history unlimited agent accounts basic chat customization ticketing system data security team plan 33 dollars per seat a month built annually or 39 built monthly ideal for full-time support team unlimited chat history unlimited agent.

Accounts full chat customization ticketing system data security basic reporting agent groups multiple brandings business plans fifty dollars per seat a month built annually or fifty 59 built monthly ideal for customer service department unlimited chat history unlimited agent accounts full chat customization ticketing system data security advanced reporting agent groups multiple brandings staffing prediction works.

Scheduler enterprise plan 149 dollars per seat a month built only annually ideal for fortune 500 companies unlimited chat history unlimited agent accounts full chat customization ticketing system data security advanced reporting agent groups multiple brandings staffing prediction work scheduler dedicated account manager product training software engineer support security assistance single sign.

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